Can I take your order – and your data? The hidden reason retailers are replacing staff with AI bots
- Written by: Cameron Shackell, Sessional Academic and Visitor, School of Information Systems, Queensland University of Technology
Linus Zoll / Google DeepMind / UnsplashYou might have seen viral videos of Wendy’s drive-thru customers in the United States ordering their fast food from the firm’s generative AI bot Wendy’s FreshAI. Most show a very human-like transaction punctuated with cries of amazement at how fast, accurate and polite the system is.
While...