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The Times Australia

Times Media Advertising

Decoding Brand Momentum: Growth Analytics Every Brand Leader Should Track

  • Written by: Times Media



There are simply too many brands that confuse the moment of fleeting notice for actual momentum. A traffic spike or a viral post may feel like the start of lift-off, but more likely it's the sound of a firecracker: booming bright and then gone in an instant. Actual brand momentum is the opposite.

Momentum is not magic. The greatest problem facing most marketers is no longer data accessibility. It is figuring out what data to report and share.

The biggest challenge is not getting the data. The biggest challenge is to know which data to report. Too many marketers are obsessed with measuring the wrong stuff.

The Catch? The good stuff? There is actual momentum to be measured. By flipping your attention from vanity analytics to value analytics, you can see exactly what is and isn't working. You can also take help from reputable branding consultancy services to figure out what’s working for your brand. Here are five analytics to check whether your brand is slowly stagnating or gaining unrelenting momentum.

5 Unexpected Metrics to Help You Identify True Brand Momentum

1. Moving Past Awareness: Share of Voice (SOV)

Share of Voice: This metric indicates how much of the total voice in the industry you are participating in compared to your competition. The industry voice can be thought of as prime real estate. Your awareness may be a small sign on the industry's outskirts. Share of Voice would mean owning the flagship property in the city center.

An increasing SOV is usually the first indication of brand momentum. This also indicates that your message is striking a chord and that your brand communication is becoming increasingly relevant in the conversations that matter. When SOV outperforms those of your competitors, this is an indication of influence as opposed to just visibility.

2. Profitability Check: Customer Acquisition Cost vs Customer Lifetime Value

Growth without profits is merely a quicker method for failure. It is for this reason that the relationship formed by the customer acquisition cost and lifetime value becomes so important. The ratio reveals how optimally your growth engine functions or perhaps how it's silently sucking money.

A healthy LTV: CAC ratio reflects that you're doing a great job of getting customers and leveraging them effectively. A CAC that increases and an LTV that plateaus is a red flag that tells you that your momentum could be a bubble that pops. Real momentum isn't just a matter of moving quickly. It must move forward and not run out of gas.

3. The Word of Mouth Metric: Net Promoter Score

Advertising can grab attention, but it can't buy advocacy. Net Promoter Score calculates how loyal customers are to recommend brands to others, and it is an indicator of how loyal and trustworthy you are.

A high NPS means you're not only selling; you're making believers. These believers create an organic growth environment, a lower-cost acquisition environment, and a friendly customer lifetime environment. As long as your customers can spread the word, the growth becomes self-rewarding. This is where forced growth becomes natural growth.

4. Remarketing: Engagement Engine: Social Engagement Rate

Follower numbers are tempting but deceiving. Having lots of followers who are quiet will gain you nothing. Engagement, not followers, will tell if people really care.

Social engagement rate calculates the number of likes, shares, comments, and saves against the number of followers. Engagement rate indicates the level to which your audience participates in your content. It's easier for a brand to influence people with 1,000 engaged fans rather than 100,000 passive ones.

Followers: This metric is vanity. Engagement: This is a value metric.

Highly engaging content shifts your audience from being an audience to being a community. And your community can then be considered a distribution channel. Every engagement further increases your reach and voice.

5. The Acceleration Gauge: Website Traffic Velocity

Total site traffic is like having an odometer on your car: it measures how far you've gone, not how fast you're going. Velocity is your speedometer.

This is how you measure growth: your weekly or monthly increase in visitors.

Velocity is a measure of your growth; traffic

This will show whether or not interest in your brand is compounding. If so, a positive trend will indicate that all of your messaging efforts are successfully reaching new users on a consistent basis. Velocity is important because momentum is not about where you are; it's about how quickly you are accelerating.

Conclusion: From Metrics to Momentum

In fact, positive brand momentum does not reside in a single shiny number. Rather, it arises when the right numbers mesh as a system.

You earn attention by driving Share of Voice. You convert attention into engagement. Engagement drives loyalty, which is reflected through NPS. Happy customers drive profitable growth, leading to an improving LTV: CAC ratio. Then that drives increasing traffic velocity and so on. This is not five different measures. It is one combined engine for sustainable dominance. Therefore, as you gaze upon your own data, you must ask yourself these questions:

Which metrics are in effect repeatedly shouting the loudest, most urgent messages?

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