Leading digital marketing presence provider, Localsearch has revealed Australia’s top 100 Highly Rated Businesses for 2023. Selected from over 28,000 verified businesses on the Localsearch business directory platform, the rankings were determined through online reviews from local customers over a 12-month period recognising their outstanding service within their communities.

2023’s winners range from The Sassi Seamstress, a vintage clothing restorer and alterations provider in Golden Beach, to Caloundra Removals & Storage, a moving company in Warana with an impressive 371 five star ratings. 

The top 10 Highly Rated Businesses for 2023 are:

1. Caloundra Removals & Storage, Warana QLD

2. First Aid Courses and Training – FACT, Blacks Beach QLD

3. #Nurtured, Lismore NSW

4. Terry’s Locksmiths, Burleigh Heads QLD

5. Arborclimb Tree Pruning, Little Mountain QLD

6. David & Roz Wood Enterprises, White Rock QLD

7. North Coast Screens & Repairs, East Ballina NSW

8. The Sassi Seamstress ,Golden Beach QLD

9. Aircon Mid North Coast, Forster NSW

10. Concept Hair Design, Wodonga NSW

Other businesses recognised include a dentistry, salons, a career coaching and resume writing business, plumbers, a limousine company, a longboard maker, a professional psychic medium and even a pet crematorium service. 

Daniel Stoten, Executive Chairman of Localsearch, says he is thrilled to see such a diverse mix of businesses recognised: “Small businesses are the backbone of our Australian economy. These businesses create jobs, contribute to economic growth, and provide unique and personalised services that larger corporations often cannot match. 

“Providing exceptional customer service that results in positive online reviews can play such a critical role in the survival of small businesses. Insane customer service has held us as a business in good stead over the past 30 years, so it’s great to see small businesses understanding the importance of this largely untapped form of marketing in 2023.

“Localsearch is proud to support and celebrate these exceptional small and medium Australian businesses that have consistently demonstrated excellent customer service,” Stoten says.

Jim Noort, Director at Terry’s Locksmiths, says reviews are of critical importance to their business.

“Businesses need to ensure they have a presence and positive reviews across multiple digital platforms for visibility. In our case, as we offer a one-off emergency service, we build our clientele through both search engines and online directories like Localsearch and we encourage our customers to share their experiences online to help others find our business.”

“It's wonderful to be recognised for all the work we put in to ensure customer satisfaction - 

we know that administration and communication is just as important as quality tradecraft and that's reflected in the amazing reviews we get,” Noort says.