The Times

Patient management software in Australia: what to look for


If you’re running a medical practice, you need systems that can keep up, but there’s an overwhelming number of software solutions out there. When it comes to finding the right patient management software in Australia, how do you know which one to choose?

Here are a few tips and tricks to steer you in the right direction and help you find the solution that’s right for your practice.


Automation. The last thing you want is patient management software that creates more work. The best software platforms make use of automation to streamline workflows and take those routine tasks off your employees’ hands so they can focus on higher value work. Functions that can be easily automated include patient recalls and reminders, reporting and claims. With the right platform, you can run your business more efficiently, provide a higher level of care to your patients and reduce the burden on your staff.

A great patient experience. As well as making things easier for your staff, the best patient management software also provides a great experience to your patients. Look for a solution that offers online booking and SMS reminders, as well as easy access to patient notes and records so your practitioners can provide the highest possible level of care.

Billing and cashflow. Your cashflow is a critical part of your business, and billing and accounting can take up a significant amount of time for your practitioners and support staff. That’s why it’s so important that your chosen software solution offers reliable and stable cashflow management as well as automated billing and simplified claims processing. By streamlining and automating much of your accounting function, you can also reduce errors and double handling, which will help make your practice more profitable over the longer term.

Flexibility. With telehealth and remote working becoming the norm, it’s never been more important to have a flexible software solution for both your patients and staff. Look for patient management software that’s accessible on mobile and allows your practitioners to work from anywhere. It’s also important that any healthcare software you choose is enabled for telehealth so your patients can get the care they need, even if they can’t make it into the practice.

Integration. Integration allows your patient management software to connect with other tools so you can enjoy a full-scale solution that takes care of your patient management and can seamlessly integrate with accounting tools, billing and online booking platforms. Without integration you’re looking at using multiple tools, which can get complicated and increases the likelihood of double handling and errors.

Scalability. As your business grows, you need a patient management solution that grows with it. The best solutions are easy to scale up and down again if needed, without too much investment in new infrastructure. As your practice needs change, your software should also be able to adapt and evolve.

With so many different options for patient management software in Australia, it’s important to take the time and find the solution that’s right for your practice. The right software can help your practice run more efficiently and most importantly, provide an optimum level of care for your patients.



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