The Times Australia
News From Asia

.
The Times Real Estate

.

Citibank Introduces Market-First "Emergency e-Banking Service Lock"

Fortifying Account Security with Option to Disable Access to Transaction Services Via Citi Mobile® App

HONG KONG SAR - Media OutReach Newswire - 10 April 2024 - Citibank announced today the imminent launch of the "Emergency e-Banking Service Lock" ("the feature"), which echoes with the Hong Kong Monetary Authority's call for banks to adopt additional security measures.

It is a market-first solution that further strengthens account security by allowing customers the option to temporarily disable access to transaction services via Citi Mobile® App when they suspect their account is being compromised and restore the services all digitally. The feature can be activated instantly through "Emergency Centre" on the pre-login page of Citi Mobile® App. A notification email and SMS message will be sent once the customer has confirmed the activation.

To ensure customers' account security, Citibank will put in place the following service restrictions once the feature has been activated:

  • Disabled access to Citibank Online
  • Read-only mode for Citi Mobile® App, with only transaction details accessible
(*Note: Card transactions, ATM services and pre-authorized/pre-scheduled payments or transactions will not be affected.)

Customers who have lost their card or suspect their card has been compromised could notify us in "Report Card Lost" directly through "Emergency Centre" in Citi Mobile® App.

Customers may restore access to Citibank Online and e-banking services anytime by deactivating "Emergency e-Banking Service Lock" using the same device after all necessary measures, such as reporting lost credit cards and verifying transaction details, have been taken to protect their account. As a safety precaution, customers will need to reset the password during the deactivation process.

Sarah O, Head of Digital Growth at Citibank Hong Kong, said, "We understand our customers' need for convenient and secure digital channels that can meet their banking needs. At Citi, we have more than 88% of our customers being digitally active and also take the security of its customers seriously. We spare no efforts in elevating customers' digital banking experience with innovative services and solutions. For this, we are delighted to be the first bank in Hong Kong to launch this security feature. We will continue to prioritize customer protection and strive to ensure a safe and secure banking experience for our customers."

Upgraded Security Features for Online/Mobile Banking
Citibank has a range of security measures in place for its online and mobile banking platforms to ensure a safe and secure online experience:
  • For Citi Mobile® App, a pop-up warning message will appear when there are attempts to take screen captures of the account interface, reminding customers not to share the screenshots to the unknown third party. Screen capturing functions have been disabled for all Android device users.
  • In order to prevent password and data leak, the screen capture, recording and mirroring functions are disabled when passwords are being entered on Citi Mobile® App.
  • The remote detector on Citi Mobile® App is equipped to detect third-party applications trying to compromise the customer's account.

Citibank is also deeply committed to public education and the empowerment of the community with financial knowledge and awareness. In addition to engaging the general public with a series of informative and educational messages every month, this year we continued to support Hong Kong Money Month, an annual city-wide campaign led by the Investor and Financial Education Council that promotes financial literacy through a range of financial education initiatives.


Hashtag: #Citibank

The issuer is solely responsible for the content of this announcement.

About Citi

Citi is a pre-eminent banking partner for institutions with cross-border needs, a global leader in wealth management and a valued personal bank in its home market of the United States. Citi does business in nearly 160 countries and jurisdictions, providing corporations, governments, investors, institutions and individuals with a broad range of financial products and services.

Additional information may be found at | Twitter: | LinkedIn: | YouTube: | Facebook:

The Times Features

How to buy a coffee machine

For coffee lovers, having a home coffee machine can transform your daily routine, allowing you to enjoy café-quality drinks without leaving your kitchen. But with so many optio...

In the Digital Age, Online Promotion Isn't Just an Option for Small Businesses – It's a Necessity

The shift to an online-first consumer landscape means small businesses must embrace digital promotion to not only survive but thrive in 2025. From expanding reach to fostering cu...

Sorbet Balls by bubbleme Bring Bite-Sized Cool Spin to Frozen Snacking

A cool new frozen treat is rolling into the ice-cream aisle at Woolworths stores nationwide. Dairy-free, gluten-free and free from artificial colours, bubbleme Sorbet Balls ar...

Mind-Body Balance: The Holistic Approach of Personal Training in Moonee Ponds

Key Highlights Discover the benefits of a holistic approach to personal training in Moonee Ponds and nearby Maribyrnong, including residents from Strathmore. Learn how mind-b...

How Online Platforms Empower You to Find Affordable Removalists and Electricity Plans

When you move into a new home, you have many tasks to do. You need to hire removalists and set up your electricity.  In this article, we discuss how online platforms empower you ...

IS ROSEMARY OIL THE SECRET TO BETTER HAIR DAYS? HERE’S WHAT IT CAN DO

Rosemary hair oil is a straightforward natural solution that delivers exceptional results for anyone who wants to enhance their haircare process. It maintains its status in herba...

Times Magazine

CNC Machining Meets Stage Design - Black Swan State Theatre Company & Tommotek

When artistry meets precision engineering, incredible things happen. That’s exactly what unfolded when Tommotek worked alongside the Black Swan State Theatre Company on several of their innovative stage productions. With tight deadlines and intrica...

Uniden Baby Video Monitor Review

Uniden has released another award-winning product as part of their ‘Baby Watch’ series. The BW4501 Baby Monitor is an easy to use camera for keeping eyes and ears on your little one. The camera is easy to set up and can be mounted to the wall or a...

Top Benefits of Hiring Commercial Electricians for Your Business

When it comes to business success, there are no two ways about it: qualified professionals are critical. While many specialists are needed, commercial electricians are among the most important to have on hand. They are directly involved in upholdin...

The Essential Guide to Transforming Office Spaces for Maximum Efficiency

Why Office Fitouts MatterA well-designed office can make all the difference in productivity, employee satisfaction, and client impressions. Businesses of all sizes are investing in updated office spaces to create environments that foster collaborat...

The A/B Testing Revolution: How AI Optimized Landing Pages Without Human Input

A/B testing was always integral to the web-based marketing world. Was there a button that converted better? Marketing could pit one against the other and see which option worked better. This was always through human observation, and over time, as d...

Using Countdown Timers in Email: Do They Really Increase Conversions?

In a world that's always on, where marketers are attempting to entice a subscriber and get them to convert on the same screen with one email, the power of urgency is sometimes the essential element needed. One of the most popular ways to create urg...

LayBy Shopping