The Missing Link, a leading Australian IT solutions provider, proudly announces the launch of its innovative online training program for Microsoft 365 Copilot. This initiative underscores The Missing Link’s dedication to equipping businesses with advanced tools and knowledge to enhance productivity and streamline workflows, all while celebrating a year of exceptional organic growth.

“Our Microsoft Copilot training program stands out because it’s both flexible and scalable,” said Matt Dunn, Head of Automation at The Missing Link. “Whether it's for a single user or over 5,000 users, our training can be consumed as is or customised to meet specific business requirements. We ensure the content is contextualised with industry-specific examples and use cases relevant to our client's needs, providing a truly tailored learning experience.”

Comprehensive training program

The training program covers:

• Generative AI (GenAI) basics

• Prompt engineering techniques

• Using Copilot in Microsoft 365 tools like Teams, Word, PowerPoint, Outlook, and Excel

• Integrating Copilot into daily tasks

Proven expertise

Developed by The Missing Link's AI and Automation division, the course leverages extensive industry experience:

• Trained over 10,000 end-users in responsible AI use

• Assisted 30+ organisations in assessing readiness for Copilot adoption across various sectors, including financial services, legal, government, health, consulting, construction, and supply chain

• Implemented AI strategies and upskilled teams for over a dozen clients

• Developed secure AI solutions for financial services and construction industries

• Innovative AI applications, such as converting email conversations into order data for an aviation supplier, using generative AI.

An organic powerhouse driving continued business growth

The success of the AI and Automation division highlights The Missing Link’s broader strategy of sustained growth and innovation. In its 27-year history, the company has achieved growth in 24 of those years. The latest fiscal year, FY2024, marked the eighth consecutive year of growth, with revenues nearing a record $120 million across its security, infrastructure, and AI & Automation divisions – cementing its position as one of Australia’s leading home-grown IT Solutions Providers. Additionally, The Missing Link has nearly doubled its workforce in recent years, now eclipsing 200 professionals.

“Our clients and vendors are responding to our unwavering commitment to innovation, customer satisfaction, and investing in our team,” said Alex Gambotto, CEO of The Missing Link. “I am incredibly proud of our team for achieving a record-breaking Q4 and a 27-year record month in June, resulting in remarkable overall growth. The launch of our Copilot training program highlights our dedication to staying ahead of industry trends and meeting our clients’ evolving needs. By focusing on innovative solutions, we continue to provide exceptional value and service.”

Recognised excellence

This commitment to excellence has been recognised with numerous prestigious awards over the last 12 months, including:

• Cloudtango MSP (Managed Service Provider) Select 2024

• Dell Medium Business Top Performer

• Netskope Premier Service Delivery Partner

• Mimecast Partner Champion Award: Technical 2023

• Rapid7 Partner of the Year

• Proofpoint Most Valuable Partner of the Year

• Exabeam MSSP/MDR of the Year (APJ)

Unwavering commitment

The Missing Link reported CSAT scores averaging consistently over 98%, reflecting their dedication to providing robust IT and Cloud solutions, security services, and AI & Automation services.

For more information, visit their Microsoft 365 Copilot Fundamentals Course or contact 1300 865 865.

To learn more, visit www.themissinglink.com.au.