Google AI
The Times Australia

Times Media Advertising

Albanese government promises to ban ‘dodgy’ trading practices

  • Written by: Michelle Grattan, Professorial Fellow, University of Canberra



Hard on the heels of pledging a crackdown on excessive surcharges, the Albanese government has promised legislation to ban unfair trading practices.

The government said this would include specific prohibitions on various “dodgy” practices.

“From concert tickets to hotel rooms to gym memberships, Australians are fed up with businesses using tricky tactics that make it difficult to end subscriptions or add hidden fees to purchases,” the prime minister, treasurer and assistant treasurer said in a statement.

“These practices can distort purchasing decisions, or result in additional costs, putting more pressure on the cost of living.”

They said the government would deal with

  • “subscription traps” that make it difficult to cancel a subscription

  • “drip pricing” characterised by hidden fees or fees added during the purchase

  • deceptive and manipulative online practices. These aim to confuse consumers, such as for example by creating a false sense of urgency, warning there is only a limited time to purchase

  • dynamic pricing, where a price changes during the transaction

  • requiring a consumer to set up an account and provide unnecessary information for an online purchase

  • a business making it difficult for a consumer to contact it when they have a problem with the product.

Earlier this week Arts Minister Tony Burke said on the ABC the government was not looking at “dynamic pricing” in the music industry.

Asked on Four Corners whether dynamic pricing should be allowed in Australia, Burke said: “Surge pricing is something that, as consumers, people have always dealt with.

"I don’t love it, but I think we have to be realistic, it’s always been there. It’s not something we’re looking at, at the moment.”

Asked about the discrepancy, a government spokesperson said the Four Corners interview “was recorded a month ago, before this policy existed”.

Treasury will consult on the design of the planned changes. The government on Wednesday will put out a consultation paper on reforms for greater protections for consumers and small businesses under the consumer guarantees and supplier indemnification in the Australian Consumer Law.

The government says it will work with the states to have a final reform proposal in the first half of next year.

There will be penalties for suppliers that refuse to give consumers a remedy such as a replacement product or a refund when legally required.

“Currently, it can be difficult for consumers to obtain a remedy, especially when engaging in the digital economy,” the government statement said.

The reforms would empower the Australian Competition and Consumer Commission and state and territory agencies to pursue breaches of consumer guarantees and supplier indemnification provisions.

Prime Minister Anthony Albanese said “hidden fees and traps are putting even more pressure on the cost of living and it needs to stop”.

Read more https://theconversation.com/albanese-government-promises-to-ban-dodgy-trading-practices-234142

Times Magazine

Quickest Way of Getting Rid of Your Old Cars in Brisbane?

If you are done searching for a practical solution for quickly getting rid of your old car, this w...

The Human Supplement Craze Has Officially Gone to the Dogs (Literally)

Australians’ appetite for supplements is no longer limited to their own vitamin cabinets. New reta...

AI Guilt: It’s Real — But it is irrational

Artificial intelligence is rapidly becoming one of the most powerful tools ever made available to ...

Australians Are Keeping Their Cars Longer — And It’s Changing The Market

Australia’s car market is undergoing a subtle but important transformation. People are keeping th...

Streaming Fatigue: Australians Overwhelmed By Subscriptions

Streaming was once supposed to simplify entertainment. Instead, many Australians now feel overwhe...

Why Shopping Centres No Longer Feel Exciting

There was a time when going to the shopping centre felt like an event. Families spent entire Satu...

The Times Features

Recovering at Home After Surgery: The Role of Mobile Re…

Recovering from surgery can be both physically and emotionally challenging. Whether it is a joint ...

Children and Screens: The Growing Health Challenge Faci…

Once upon a time, parents worried that children spent too much time reading books indoors instead ...

FIRE PIT CINEMA. A New Winter Ritual Comes to Canberra

A Winter Night of Mulled Wine, Firelight & Christmas Movies Canberra, Wednesday 27th May - Fo...

Why Professional House Painting in Melbourne Adds Long-…

There is a particular kind of frustration about which Melbourne homeowners rarely talk about openl...

Residential HVAC Systems in Australia: What Homeowners …

Australia’s residential HVAC market is evolving rapidly as households face hotter summers, rising ...

The Biden Administration: Did The Inquiry Establish Who…

Questions surrounding former US President Joe Biden and his health while in office continue to dom...

Nationals move Bill to protect women. Sall Grover inter…

Matt Canavan  All good. Look, well, it's great to be here with my friend and colleague, Alison Pe...

The Human Supplement Craze Has Officially Gone to the D…

Australians’ appetite for supplements is no longer limited to their own vitamin cabinets. New reta...

The Teals: Can They Spoil Australia’s New Attraction to…

Australian politics is shifting again. For years, the dominant national contest revolved around L...